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Privacy Policy

Welcome, and thank you for choosing Trip & Treat!

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This privacy policy describes Trip & Treat (“Tripandtreat-int”, “the company”, “we”, “us” or “our”) policies and procedures on the protection, collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how the law protects you.

This privacy notice applies to the processing of personal data through our website tripandtreat-int.com, as well as through our communications channels (e.g. email, WhatsApp, and phone). It applies regardless of the domains, platforms, or devices used (desktop, mobile, etc.).

It also describes the choices available to you regarding our use of your personal information, and how you can access, update, or request deletion of this information. This policy does not apply to the practices of companies we do not own or control, or individuals we do not employ or manage.

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1. What sources and data do we use?

We process personal data that we receive from you while using our website, and if applicable, in the course of our business relationship.

  • Automatically collected data (informational use only):
    If you use our website purely for informational purposes (i.e. you do not register or otherwise submit information), we only collect the data your browser transmits to our server. This includes:

    • IP address

    • Date and time of the request

    • Time zone difference to GMT

    • Content of the request (specific webpage accessed)

    • Access status / HTTP status code

    • Amount of data transferred

    • Referrer URL (the page you visited before)

    • Browser type and version, operating system and interface

    • Language settings

This data is technically necessary for us to present our website correctly, ensure stability, and maintain security.

  • Data you provide to us (contact and booking):
    When you contact us (via form, email, WhatsApp, or phone), we may collect:

    • Name, address, phone number, email

    • Preferred method of contact

    • Type of treatment or wellness service requested

    • Desired travel dates and preferences

    • Accommodation preferences and travel companions

    • Health-related information that you voluntarily share with us for the purpose of planning medical treatments

    • Any other data you provide in your message (“contact data”)

2. What do we process your data for, and on what legal basis?

We process your personal data for the following purposes:

  • Consent-based processing:
    If you give us explicit consent (e.g. by submitting the contact form and checking the consent box), we will process your personal data — including health-related data — for:

    • Handling your inquiry

    • Providing cost estimates and travel/treatment options

    • Communicating with partner hospitals, clinics, and service providers

    • Sending newsletters, offers, or updates if you opt-in

Consent may be withdrawn at any time with future effect. Withdrawal does not affect processing already carried out.

  • Contractual necessity / pre-contractual measures:
    When you request a quote, consultation, or booking, we process your personal and health-related data in order to:

    • Arrange your initial consultation

    • Provide treatment options and prices

    • Organize your travel, accommodation, and tourism experiences

    • Fulfill agreements with partner clinics, hotels, or travel agencies

  • Legitimate interests:
    We may process data for:

    • Ensuring secure operation of our website

    • Improving user experience and services

    • Fraud detection and abuse prevention

  • Cookies and tracking:
    We use cookies and similar technologies to analyze website use, improve services, and store preferences. Non-essential cookies are only used with your consent.

3. Who can access my data?

  • Internal access:
    Only departments and staff who require your data to fulfill our contractual and regulatory obligations can access it.

  • External partners (with safeguards):

    • Healthcare providers: Hospitals, clinics, and doctors may receive your health and contact data to provide treatment options.

    • Travel service providers: Hotels, transport companies, and tourism agencies may receive only the necessary travel-related information (not health data).

    • Technology providers: Trusted IT and communications providers (e.g. email, WhatsApp Business API) may process data on our behalf under strict confidentiality.

Any sharing of data with third parties is limited to what is legally permitted and necessary for service delivery.

4. How long will my data be retained?

  • Log data: Stored for a maximum of 90 days for security and fraud prevention, then deleted.

  • Personal and health data: Retained for up to 12 months after your last interaction with Trip & Treat, unless required longer by law.

  • Business relationship data: Stored for the duration of the partnership and in compliance with legal retention obligations.

You may request deletion earlier, subject to legal and contractual obligations.

5. What are my rights?

You have the right to:

  • Access: Request confirmation and access to personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete personal data.

  • Erasure: Request deletion of your personal data (“right to be forgotten”), except where retention is required by law or contract.

  • Restriction: Limit processing under certain conditions.

  • Portability: Receive your data in a structured, machine-readable format, or request transfer to another provider.

  • Withdraw consent: Stop future processing based on your consent.

  • Object: Oppose processing for legitimate interests or direct marketing.

All requests will be processed free of charge.

6. Is there an obligation to provide data?

  • To use our website: only technical data (IP, browser info, etc.) is required.

  • To request services: you must provide the minimum data necessary for us to handle your inquiry (e.g. name, contact details, treatment interest). Without this, we cannot process your request.

7. Sending cost estimates by email or WhatsApp

By submitting your data via form, email, or WhatsApp and providing consent, you agree to the processing of your personal (including health-related) data for the purpose of:

  • Sending cost estimates and treatment options

  • Scheduling consultations

  • Providing details about doctors, clinics, treatment plans, accommodation, and tourism packages

Important: WhatsApp is not a healthcare platform and may not offer full medical data protection. By communicating via WhatsApp, you acknowledge and accept this limitation.

8. Mediation to partner clinics, hotels, and agencies

We coordinate appointments and bookings on your behalf. For this purpose:

  • Clinics and healthcare providers receive necessary health and contact data.

  • Hotels and travel partners receive only relevant booking information (e.g. names, travel dates, preferences).

For confidentiality reasons, healthcare providers do not send your health data back to Trip & Treat.

9. Disclosure of personal data

We do not sell or trade your personal data.

We may disclose your information only in the following cases:

  • Business transactions: In the event of a merger, acquisition, or sale, your data may be transferred with notice.

  • Legal obligations: Where required by law, court order, or government authority.

  • Security purposes: To protect our rights, prevent fraud, ensure user safety, or defend against legal claims.

10. Cookies

  • Necessary cookies: Required for website functionality.

  • Non-essential cookies: Used only with your consent (e.g. analytics, marketing).

You may change cookie preferences anytime via your browser or our cookie banner.

11. Data security

Trip & Treat secures your personal data through:

  • Encryption and secure transmission

  • Access control and staff training

  • Secure servers and technical safeguards

No system is 100% secure, but we apply industry-standard measures to protect your information.

12. Data breach notification

In case of a data breach affecting your personal data, we will promptly notify you and relevant authorities, in compliance with legal requirements.

13. Links to other websites

Our website may contain links to external sites. We are not responsible for their privacy practices and recommend you review their policies before using them.

14. Changes to this Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a new “last updated” date. In case of significant changes, we may notify you via email or website banner.

15. Acceptance of this Policy

By using our website or services, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our services.

16. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, please contact us at:

Email: info@tripandtreat-int.com

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